Jumia Travel [Kenya]

Joe Falter appointed as new CEO of Jumia Travel


Agency5ve [Kenya]

Muhanjii Releases his Debut Video 'Sawa' and his anticipated Self Titled EP


Wazo Moja [Kenya]

Wazo Moja 2 Years Later


API Events [South Africa]

Winners for Africa's Top Real Estate Developments Announced at the Africa Property Investment (API) Summit & Expo 2017


Featured Piece

Nairobi, Kenya – 19th July 2017/ -- Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for Customer Service. The integration of customer service for Messenger in Jumia Travel’s system marks a new dawn for its customer service experience, as it offers a live chat experience on Facebook Messenger. The tool can also be used to instantly request for a hotel room on the platform, where the company’s professional Travel Advisors will offer counsel on the best accommodation options as well as make the booking.

As the first African company to integrate Facebook Messenger in its own system, Estelle Verdier, Jumia Travel’s COO and Co-Founder says that this is a “show of our great commitment to always bring the latest technology and high-quality services to our customer in Africa”.

On its recently published Hospitality Report Africa, Jumia Travel states that 51% of searches done on the website are via smartphones, with 68% of the bookings. This compares to 49% and 32% of searches and bookings respectively done through the desktop.

More Details